We use the following courier services :
Domestic : SiCepat (sicepat.com)
Other Countries - International : EMS POS INDONESIA (ems.posindonesia.co.id) / Fedex (fedex.com)
Domestic orders : please allow 1 - 5 working days for domestic shipping (Indonesia), depending on the destination. More distant cities might require longer shipping time.
International orders : Please allow 5 - 15 working days for international shippin (Outside Indonesia)
SHIPPING - SCHEDULE
When placing your order on KELLY'S.co , please take into consideration that we operate Monday through friday therefore,payment confirmation received on weekends and holidays will be checked on the next businnes day.
please allow 1 (one) day after payment confirmation for us to check your payment, perform quality control of your merchandise, and pack your order.
We will ship the order on the next day. You will be sent a confirmation email once your order has been dispatched.
Order can only be delivered when the full amount of payment is received and confirmed.
PLEASE NOTE : We are unable to ship your order if any problems regarding the payment occurred.
Our delivery timescale for both domestic and international standard orders in shown below :
JAKARTA AREA , Estimated delivery time : 1-3 working days after shipment.
OTHER CITIES IN INDONESIA, Estimated delivery time : 2-5 working days after shipment.
INTERNATIONAL, Estimated delivery time : 5-15 working days after shipment.
Delay might occur during public holidays.
Pleasae refer to sicepat.com for domestic rates, International rates are upon request
International rates may change based on exchange rate. Shipping cost will be added to your total purchase after you have checked out
Shipping fees will be charged based on the weight of the order.
SHIPPING RULES AND RESTRICTIONS
We are not responsible for merchandise risk of loss after the courier has delivered the order to the address
We do not take responsibility if the courier cannot deliver the package in the time due to incomplete address, misspalled address or no recipient at the address.
For Indonesia customers, please check your SiCepat Shipping code in the “Track Order” links at the top of the page (sicepat.com) and call SiCepat customer service (021-5663017) to deal with the problem.
Free shipping will be given if there are mistakes in the order(s).